At Car Rental Wala, we aim to provide a smooth, transparent, and convenient car rental experience for every customer. We understand that travel plans can sometimes change and that you may need to cancel your car rental booking.
This Cancellation and Refund Policy explains the cancellation charges, refund process, and conditions applicable to bookings made through CarRentalWala.com.
Please review this policy carefully before confirming your car rental booking.
If you cancel a confirmed car rental booking, a cancellation fee of 50% of the total booking amount will apply.
The remaining 50% of the booking amount will be eligible for a refund, subject to the conditions mentioned in this policy.
For example, if your total booking amount is ₹10,000 and you cancel your confirmed booking under the applicable cancellation terms:
The applicable refund will be processed according to the refund procedure described below.
If you have made an advance payment for your car rental booking and subsequently cancel the booking, 50% of the advance payment will be deducted as the cancellation fee.
The remaining 50% of the advance payment will be eligible for a refund, subject to the applicable cancellation conditions.
This cancellation policy helps us manage vehicle availability and reservations while maintaining a transparent rental process for customers.
Once an eligible booking cancellation has been confirmed, we will initiate the applicable refund.
Refunds will generally be processed within 7 working days from the date the cancellation is accepted and the refund is initiated.
The refund will normally be sent to the original payment method used for the booking.
The time taken for the amount to appear in your account may also depend on your bank, card issuer, payment gateway, or other financial institution.
Cancellations made less than 24 hours before the scheduled car pickup time may not be eligible for a refund.
Because a vehicle may have been reserved specifically for your booking, last-minute cancellations can affect vehicle availability and our ability to offer the car to another customer.
We therefore recommend that customers contact us as early as possible if they need to cancel or change their booking.
If a customer does not arrive to collect the rental vehicle at the scheduled pickup time and location without prior communication or an approved change to the booking, the booking may be treated as a no-show.
No refund will be provided for a no-show booking.
Customers are encouraged to contact our team as soon as possible if they are unable to arrive at the scheduled pickup time.
If you need to change your pickup date, return date, pickup time, vehicle, or other booking details, please contact our customer support team as early as possible.
Booking modifications are subject to vehicle availability and may result in additional charges depending on the requested change.
A booking modification may be treated differently from a cancellation depending on the circumstances and applicable rental terms.
Refund eligibility depends on the cancellation timing and the circumstances of the booking.
In general:
| Cancellation Situation | Refund |
|---|---|
| Confirmed booking cancellation | 50% of booking amount may be refunded |
| Advance payment cancellation | 50% of advance payment may be refunded |
| Cancellation less than 24 hours before pickup | May not be eligible for refund |
| No-show | No refund |
| Approved booking modification | Subject to availability and applicable charges |
The final refund amount will be determined according to the applicable booking terms and this Cancellation and Refund Policy.
To cancel your booking, please contact Car Rental Wala as soon as possible.
When contacting us, please provide relevant booking information such as:
Our team will review the request and inform you about the applicable cancellation charges and refund amount.
We aim to process eligible refunds within 7 working days after the cancellation and refund are approved.
However, once a refund has been initiated, the actual credit time may depend on the payment provider, bank, card issuer, or other financial institution.
If you have not received an expected refund after the applicable processing period, please contact our customer support team so we can assist you.
Car Rental Wala reserves the right to update or modify this Cancellation and Refund Policy when necessary.
Any changes will be published on this page with an updated Last Updated date.
Customers are encouraged to review the applicable cancellation and refund terms before making a booking.
If you have questions about our car rental cancellation policy, refund eligibility, booking cancellation, or refund status, please contact us.
Car Rental Wala
Phone: +91 8004629801
Email: contact@carrentalwala.com
Our customer support team will assist you with your cancellation and refund-related queries.
By confirming a car rental booking with Car Rental Wala, you acknowledge that you have read and understood the applicable Cancellation and Refund Policy.
We recommend reviewing this policy and the relevant booking terms before making your payment.
Thank you for choosing Car Rental Wala. We appreciate your trust and look forward to providing you with a convenient car rental experience.