At CarRentalWala.com, we are dedicated to providing our customers with an exceptional car rental experience. However, we recognize that plans can change unexpectedly, and you may need to cancel your booking. To ensure transparency and clarity, we have outlined our detailed cancellation and refund policy below.
When a customer cancels a confirmed car rental booking, a cancellation fee of 50% of the total booking amount will be applied. This policy ensures that we can manage our resources efficiently and offer fair compensation for the reserved vehicle. Similarly, if you have made an advance payment towards your booking, the same process will apply. We will deduct 50% of the advance payment as the cancellation fee, and the remaining amount will be refunded to you. This policy is designed to balance the interests of both our customers and our business, ensuring that we can continue to provide high-quality services.
The refund process is straightforward and customer-friendly. Once a booking is canceled, we will initiate the refund, which will be processed within 7 working days. The refunded amount will be transferred to the original mode of payment used during the booking. Our commitment is to make the refund process as smooth and quick as possible. In the unlikely event of any issues or delays, our customer support team is always ready to assist you and resolve any concerns promptly.
It is important to note that certain situations are non-refundable. For instance, if you do not show up to collect the car at the scheduled time and location, no refund will be provided. This policy is in place to prevent misuse of our services and to ensure that vehicles are available for customers who need them. Additionally, cancellations made less than 24 hours before the scheduled pick-up time may not be eligible for a refund. We recommend reviewing our detailed terms and conditions for comprehensive information on this policy.
Our primary goal is to provide you with a hassle-free car rental experience, and we are here to support you every step of the way. If you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact our customer support team at +918004629801. We are committed to addressing your concerns and ensuring your satisfaction.
Please be aware that this policy is subject to change without prior notice. We encourage you to review our terms and conditions regularly to stay informed about any updates or modifications. Thank you for choosing CarRentalWala.com, and we look forward to serving you again in the future.