At Car Rental Wala, we value your feedback and strive to provide the highest level of service to all our customers. If you have a complaint or concern regarding our services, please review our Complaints Policy below.
Submitting a Complaint
- Contact Us: To file a complaint, please contact our customer support team at contact@carrentalwala.com or +918004629801. You can also visit our office during business hours to speak with a representative in person.
- Provide Details: When submitting a complaint, please include your name, contact information, booking details, and a detailed description of the issue you encountered. Providing as much information as possible will help us address your complaint promptly and effectively.
- Documentation: If applicable, you may attach any relevant documentation, such as photos, screenshots, or correspondence related to your complaint.
Complaint Handling Process
- Acknowledgment: Upon receiving your complaint, we will acknowledge receipt and provide you with a reference number for tracking purposes.
- Investigation: Our team will thoroughly investigate your complaint to understand the nature of the issue and determine the appropriate course of action.
- Resolution: We are committed to resolving complaints in a timely and satisfactory manner. Depending on the nature of the complaint, resolution may involve corrective action, compensation, or other measures to address your concerns.
- Communication: Throughout the complaint handling process, we will keep you informed of our progress and any updates regarding the resolution of your complaint.
Escalation
- If you are dissatisfied with the initial resolution of your complaint, you may request escalation to a supervisor or manager for further review.
- We will escalate your complaint internally and assign it to a senior member of our team for additional investigation and resolution.
Feedback and Follow-Up
- After your complaint has been resolved, we may follow up with you to ensure that you are satisfied with the outcome and to gather feedback on how we can improve our services.
- Your feedback is invaluable to us and helps us identify areas for improvement and enhance the overall customer experience.
Contact Us
If you have any questions or concerns about our Complaints Policy, or if you would like to file a complaint, please contact us at contact@carrentalwala.com or +918004629801. Our dedicated customer support team is here to assist you.
